TERMS & CONDITIONS

1.GENERAL INFORMATION

These terms and conditions apply to private consumers' purchases of goods in Bungalow's (retail) web shop. You must approve and accept these terms and conditions to shop at www.bungalow.dk. The approval takes place upon completion and execution of your order. Persons under the age of 18 cannot shop in this web shop without the consent of a guardian.

If you wish to become a retailer, please contact our sales department at info@bungalow.dk.

 

Sales from www.bungalow.dk are made by

Bungalow ApS

Ravnsborggade 8B, 1.

DK-2200 Copenhagen

Denmark

VAT.no. 35386793

e-mail: shop@bungalow.dk

Telephone. +45 26154065.

If you experience problems with your shopping at www.bungalow.dk or when using the website, please contact our Customer Service.

 

Prices & delivery

All prices quoted for goods, delivery costs and other costs are inclusive taxes, VAT and duties.

Costs related to delivery, shipping or postage can vary and are added to each order. We reserve the right to correct any errors in pricing and inventory.

 

Currency

Orders to customers resident in Denmark are settled in DKK and orders to customers resident abroad are settled in EUR (selected EU countries. See “Delivery & Shipping”).

 

2. ORDERING

The online store is open 24 hours a day but may be closed due to maintenance. An order placed on a public holiday will be processed the following business day.

We deliver in Denmark and selected countries in the EU (see "Delivery & Shipping")

You must have legal right to use a credit card or other payment method for online purchases at www.bungalow.dk and guarantee that the information you provide us is correct and complete.

By placing an order on www.bungalow.dk, you make an offer to buy the item you have chosen, on the terms set out in the Terms and Conditions. Bungalow ApS is free to reject your offer to purchase the item or cancel an order, e.g. if your payment information is incorrect or cannot be verified, or if an unintentional error occurs on www.bungalow.dk such as price information errors or errors in inventory etc. We also reserve the right to reject or cancel an order if there is a suspicion of fraud or an illegal transaction.

We can only accept offers / bookings made on www.bungalow.dk. We do not process offers / orders placed in any other way, e.g., in e-mails, letters or faxes.

It is your responsibility to enter correct contact information when ordering. Before placing the order, you can change the information you have entered, including delivery and payment information. You also have the option to change the items or remove items from your shopping cart. The moment you click on "Approve and pay", you update the payment, and the receipt is displayed on your screen, and you are bound by your offer.

After completing the order, you will receive an automatically generated order confirmation, stating that we have received your order. This is not a final confirmation of the order. Once the order has been accepted and processed you will receive a final confirmation of your purchase as well as shipping information.

After the conclusion of the agreement, the rules on the right of withdrawal apply (see "Cancellation").

Purchase agreements on www.bungalow.dk are entered in Danish for purchases in DKK and in English for purchases in EUR.

 

3.PAYMENT

We accept the following means of payment:

Dankort, Visa / Dankort, Visa Electron, Mastercard, Apple Pay & MobilePay (only in Denmark)

 

CREDIT CARD VERIFICATION NUMBER (CVV))

If you pay by credit card, you will be asked to enter the card's check digits. You will find the three check digits on the back of your credit card, most often on the right side of the back of the credit card. The check digits are necessary for the payment to be completed and to maintain a high level of security. There may also be other similar safety precautions.

 

Payment procedure

When your item leaves our warehouse to be delivered, your payment will be withdrawn from the selected payment service.

 

4.DELIVERY & SHIPPING (DENMARK)

We will process your order as soon as possible. All our orders are processed in our warehouse in Denmark within 1-3 business days. Items will be delivered to the delivery address specified when ordering. Goods are delivered on all business days. Your item will be delivered 1-3 business days after ordering.

 

Delivery in Denmark

GLS delivery to private address: 1-3 business days

GLS delivery to parcel shop: 1-3 business days

GLS delivery to business address: 1-3 business days

 

Shipping prices Denmark

All orders from DKK 600/EUR 80 - are sent free of charge in Denmark

All orders under DKK 600/EUR 80 are charged DKK 39/EUR 5.2 for shipping in Denmark

 

Please note that during particularly busy periods, there may be a shortage of space in some parcel shops and that packages may therefore be delivered to someone other than the desired parcel shop.

 

GLS private address

The package must be acknowledged upon receipt. It does not necessarily have to be you who acknowledges. People at the delivery address (e.g., a family member, a friend, receptionist, etc.) can thus also acknowledge with binding effect on behalf of you. If no one is present at the delivery address when the parcel arrives, a notification is left stating that the parcel can be picked up the following day at the nearest delivery point. The shipment will typically be stored for a maximum of 14 days before the package is returned to us as undelivered. If your parcel can be delivered in your mailbox, the parcel courier can deliver the parcel there without obtaining a signature.

 

GLS parcel shop

If the delivery has been selected for a parcel shop, you will receive a message per. E-mail / text message when your shipment has been delivered to the selected parcel shop. The shipment is handed out on presentation of valid identification within the selected parcel shop's opening hours. The shipment will be stored for approx. 10 days before the package is returned to us as undelivered. Remember that you can track the delivery via e-mail T&T.

 

GLS company address

If the delivery is chosen for your company address / workplace the delivery takes place in the period between 8am- 4pm on all business days. Company address deliveries cover delivery to a public workplace, institution, school, etc. If no one is present at the delivery address, GLS will leave a notification with the package number and contact information to GLS, so that you can arrange a new delivery time. Remember that you can track the shipment via e-mail T&T.

 

Separate deliveries

If your order consists of several items, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or not in stock at the time of ordering or if the goods in question are stocked and shipped from different addresses. Prior to the purchase, you will be informed that your order is subject to separate deliveries. You will not be charged additional delivery costs for separate deliveries.

Please note that you bear the risk of the item after delivery. If the packaging appears to be damaged, you should refuse to receive the item. If you want to complain about any errors and omissions, you must inform us immediately, please read more under "Claims”.

Track your order

Remember that you can track the shipment via the sent Track ’n’ Trace number by e-mail / text message.

 

4 A. DELIVERY & SHIPPING (ABROAD)

We will process your order as soon as possible. All our orders are processed in our warehouse in Denmark within 1-3 business days. Orders will be delivered to the delivery address specified when ordering. Goods are delivered on all business days. Your order will be delivered 2-7 business days after ordering. We deliver in the following selected countries within the EU.

 

Germany

GLS delivery to private address: 2-4 business days

All orders from EUR 125 are sent free of charge in Germany.

All orders below EUR 80 are charged EUR 10 - for shipping.

 

Belgium / Finland / France /The Netherlands / Italy / Luxembourg / Poland / Sweden / Austria

GLS delivery to a private address: 2-5 business days

All orders from EUR 125 are sent free of charge.

All orders below EUR 80 are charged EUR 12 for shipping.

 

Estonia / Ireland / Latvia / Lithuania / Portugal / Slovenia / Spain / Czech Republic

GLS delivery to a private address: 3-7 business days

All orders from EUR 125 are sent free of charge.

All orders below EUR 80 are charged EUR 15 for shipping.

5. RIGHT OF WITHDRAWAL

Purchases at www.bungalow.dk can be cancelled and returned within 30 days from receipt of the item. To maintain the right of withdrawal, you must notify us of your decision by e-mail. You must fil in the enclosed return form. The withdrawal period is complied with if you send us your notice e-mail and return the item (s) before the withdrawal period has expired. You cannot regret your purchase by refusing to receive the item or by failing to pick it up.

We do not accept returned items sent per. cash on delivery or without direct delivery. We only accept returned goods purchased at www.bungalow.dk. Items purchased in our physical store must be returned to our physical store. You are responsible for ensuring that the item is packed properly. You bear the risk of the item from the time of delivery and you are responsible for the package arriving at our warehouse.

You must bear the direct costs of returning the item to us. We recommend that you save the postal receipt as proof that you have delivered the package to the post office / carrier.

If you wish to send the item back to us, you must fill in the enclosed Return Note and send the item unused and in original packaging to:

• Bungalow Shop

  Att.: Charlotte Brandt
  Ravnsborggade 17
  DK-2200 Copenhagen N
  Denmark

 

Refund

We will refund payment for the item received from you, without delay and in any case within 30 days from the date we received your returned item in our warehouse. We will make a refund using the same means of payment that you used for the original transaction. We will refund the full price for the item you return, but not for shipping costs paid in connection with the purchase.

You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, their properties, and the way in which they work. If you have used the product in addition to what is necessary to ascertain the product's nature, properties, and the way it works, we reserve the right, after a specific assessment in each case, to reduce the refund or allow the refund to lapse completely.

 

6. CLAIM

If your item suffers from a defect, is defective or we have delivered the wrong items, please contact our Customer Service. If you ascertain the deficiency etc. already at the time when the carrier is handing over the delivery, you should refuse to receive the item. In case of a defective item or incorrect item, you can choose between the following options:

• Return the item and get a refund of the purchase price and all delivery costs when our Customer Service has processed the returned items, or
• Keep the item and request a proportionate reduction of the purchase price

When you contact Customer Service, you must provide the order number and any item number. We ask you to describe in as much detail as possible what is wrong with the item and attach a picture of the item, which as much as possible shows the defect.

You are not responsible for costs associated with the return of defective items or incorrect items. When we have received the item and if the complaint is justified, we will refund the purchase price, incl. the original delivery costs as well as your reasonable shipping costs in connection with the return of the item. If you want us to deliver a similar item to you and we are able to do so, we will not refund your original delivery costs.

 

7. OTHER CONDITIONS

Force Majeure

We are not liable for delays or non-compliance with our obligations under the Terms if the delay or non-fulfilment is due to events beyond our reasonable control.

 

Personal information

We treat your personal information confidentially. Please read our Personal Data Policy, which tells you how we use the personal information that you provide to us in connection with the booking procedure and your use of www.bungalow.dk in general.

 

Right of appeal

Should you have any questions, or should you be dissatisfied with the item you have purchased, you can contact Bungalow directly at shop@bungalow.dk, where we will try to remedy the problem.

If you are dissatisfied with the item you have purchased and cannot agree with our Customer Service on a sensible solution to the dispute, you have access to complain to the Consumer Complaints Board (www.forbrug.dk).

The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here: ec.europa.eu/odr.

When submitting a complaint, you must state our e-mail address shop@bungalow.dk

 

Law & jurisdiction

Any agreement entered between us using these Terms is subject to Danish law. Any dispute that may arise in connection with our agreement, including the existence or validity of the agreement, must be brought before a competent court in Denmark.