Return & Exchanges
- RIGHT OF WITHDRAWAL
Purchases at www.bungalow.dk can be cancelled and returned within 30 days from receipt of the item. To maintain the right of withdrawal, you must notify us of your decision by e-mail. You must fil in the enclosed return form. The withdrawal period is complied with if you send us your notice e-mail and return the item (s) before the withdrawal period has expired. You cannot regret your purchase by refusing to receive the item or by failing to pick it up.
We do not accept returned items sent per. cash on delivery or without direct delivery. We only accept returned goods purchased at www.bungalow.dk. Items purchased in our physical store must be returned to our physical store. You are responsible for ensuring that the item is packed properly. You bear the risk of the item from the time of delivery and you are responsible for the package arriving at our warehouse.
You must bear the direct costs of returning the item to us. We recommend that you save the postal receipt as proof that you have delivered the package to the post office / carrier.
If you wish to send the item back to us, you must fill in the enclosed Return Note and send the item unused and in original packaging to:
Att.: Charlotte Brandt
DK-2200 Copenhagen N
We will refund payment for the item received from you, without delay and in any case within 30 days from the date we received your returned item in our warehouse. We will make a refund using the same means of payment that you used for the original transaction. We will refund the full price for the item you return, but not for shipping costs paid in connection with the purchase.
You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, their properties, and the way in which they work. If you have used the product in addition to what is necessary to ascertain the product's nature, properties, and the way it works, we reserve the right, after a specific assessment in each case, to reduce the refund or allow the refund to lapse completely.
If your item suffers from a defect, is defective or we have delivered the wrong items, please contact our Customer Service. If you ascertain the deficiency etc. already at the time when the carrier is handing over the delivery, you should refuse to receive the item. In case of a defective item or incorrect item, you can choose between the following options:
- Return the item and get a refund of the purchase price and all delivery costs when our Customer Service has processed the returned items, or
- Keep the item and request a proportionate reduction of the purchase price
When you contact Customer Service, you must provide the order number and any item number. We ask you to describe in as much detail as possible what is wrong with the item and attach a picture of the item, which as much as possible shows the defect.
You are not responsible for costs associated with the return of defective items or incorrect items. When we have received the item and if the complaint is justified, we will refund the purchase price, incl. the original delivery costs as well as your reasonable shipping costs in connection with the return of the item. If you want us to deliver a similar item to you and we are able to do so, we will not refund your original delivery costs.
- OTHER CONDITIONS
We are not liable for delays or non-compliance with our obligations under the Terms if the delay or non-fulfilment is due to events beyond our reasonable control.
We treat your personal information confidentially. Please read our Personal Data Policy, which tells you how we use the personal information that you provide to us in connection with the booking procedure and your use of www.bungalow.dk in general.
Right of appeal
Should you have any questions, or should you be dissatisfied with the item you have purchased, you can contact Bungalow directly at email@example.com, where we will try to remedy the problem.
If you are dissatisfied with the item you have purchased and cannot agree with our Customer Service on a sensible solution to the dispute, you have access to complain to the Consumer Complaints Board (www.forbrug.dk).
The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here: ec.europa.eu/odr.
When submitting a complaint, you must state our e-mail address firstname.lastname@example.org
Law & jurisdiction
Any agreement entered between us using these Terms is subject to Danish law. Any dispute that may arise in connection with our agreement, including the existence or validity of the agreement, must be brought before a competent court in Denmark.