Return & Exchanges

5. RETURNS

You are welcome to cancel your purchase and return the item within 30 days from the date you receive it. Returns are accepted only for items purchased directly from www.bungalow.dk.

How to return an item within EU:

1. Complete the enclosed return form.

Send the item unused and in its original packaging via our GLS return portal: LINK

2. You are responsible for the return shipping costs (GLS Busniess Shipping Rate)

• • Our return shipping fees vary depending on your country. Please find your zone and corresponding return rate below.

Zone 1 - € 12,00: (Austria, Belgium, Czech Republic, France, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Slovakia, Spain)

Zone 2 - € 18,00: (Croatia, Estonia, Latvia, Lithuania, Romania, Slovenia, Sweden)

Zone 3 - € 22,00: (Bulgaria, Finland, Ireland, Portugal)

Important

You are responsible for ensuring that the item is properly packed, so it is not damaged during transport. We only accept returns sent via our GLS return portal.

REFUNDS (EU)

Once we receive your returned item at our warehouse, we will process the refund as quickly as possible and no later than within 30 days. The refund will be issued using the same payment method used for the original purchase. We will refund the price of the purchased item, minus the return shipping costs (please see zone quotes above).

VALUE REDUCTION

You are liable only for any decrease in value resulting from handling beyond what is necessary to determine the nature, characteristics and functioning of the item. If the item has lost value due to incorrect or excessive use, we may - based on an individual assessment- deduct an amount from the refund or refuse the refund entirely.

6. COMPLAINTS (Defective or Incorrect Items)

   If your item is defective, faulty, or incorrect, please contact our customer service at info@bungalow.dk and attach a photo and a brief description of the issue. You will not be charged for return shipping in the case of a justified complaint or an error on our part. Once we have received the item and approved the complaint, we will refund the purchase price as well as the original delivery costs.

7. OTHER CONDITIONS

Force Majeure

We are not liable for delays or failure to fulfil our obligations under these Terms if such delay or non-fulfilment is caused by events beyond our reasonable control. This includes, without limitation, natural disasters, war, terrorism, pandemics, strikes and lockouts, breakdown of communication or IT systems, or other extraordinary circumstances. Our obligations are suspended for the duration of the force majeure event.

Personal Data

We treat your personal data confidentially. Please refer to our Personal Data Policy, which explains how we process the information you provide during the ordering process and your general use of www.bungalow.dk, in accordance with applicable data protection legislation.

Right of Appeal

If you have any questions or are dissatisfied with the item you purchased, please contact us at info@bungalow.dk and we will do our best to resolve the issue. If we are unable to reach a satisfactory solution, you may submit a complaint to the Consumer Complaints Board (www.forbrug.dk). Consumers residing in another EU country may also submit a complaint via the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/odr. When submitting a complaint, please state our email address: info@bungalow.dk.

Law & Jurisdiction

Any agreement entered into under these Terms is governed by Danish law. Any dispute arising in connection with our agreement, including matters regarding its existence or validity, must be brought before a competent court in Denmark.